1. Special data – Information
This website (“Website”) belongs to the company with the name “Clima-Energy-Gas CHATZIKONSTANTINIDIS G. KONSTANTINOS” and the distinctive title “Clima-Energy-Gas” (“Company”, “we”, “our” or ” we”).
Company Activity: Professional industrial cooling Trade Applications of heating air conditioning
Company Headquarters Address: MAVROMICHALI 101 56429 – POLYCHNI
E-mail: info@clima-energy-gas.gr
Phone number for orders: (+30) 2310 642.600
VAT number: 039066803
Your use of the Website and your purchases on it are governed by the following terms of use (“Terms of Use”) and terms of sale (“Terms of Sale”) and collectively the “Terms”.
Before using the Website as a user/visitor/registered Customer (hereinafter “User”), please read carefully and ensure that you understand and agree to these terms and conditions. If you do not agree to all the Terms, then you are not allowed to access, use or purchase products through the Website. By accessing or using the Website, you indicate that you accept your commitment as set out in the Terms.
These Terms are governed by and interpreted in accordance with all European and national laws on consumer protection and electronic commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including without limitation Law 2251/1994 , as amended and in force today of PD 131/2003 (transposition of Directive 2000/31 on electronic commerce), Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on alternative resolution of consumer disputes, Regulation 524/2013 for the electronic resolution of consumer disputes, the provisions of the Civil Code on sales (AK 513 ff.) as well as the Code of Consumer Ethics for Electronic Commerce (http://www.greekecommerce.gr/gr /kwdikas-deontologias/) (“Applicable Laws”).
2. Provision of Information and Products
The Company guarantees the quality, completeness and validity of the information provided on the Website, as well as the characteristics of the products on the Website and the accuracy of the specifications regarding the services provided.
In the context of good faith, the Company bears no responsibility for any technical or typographical errors, which may have occurred by mistake or due to suspension of the Website due to force majeure.
3. Limitation of Liability
In any case, the COMPANY DOESN’T HAVE LIGHT FOR ANY DIRECTION, IMMEDIATELY, SPECIFIC, SPECIAL OR SHIPPING DAMA WHETHER THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If the above limitation of liability cannot be applied, the Company is only responsible for gross negligence in the event of a delay in the delivery of ordered products or information and services provided through the Website. In no event shall the Company’s liability arising in connection with the ordering of products through this Website, whether arising in contract, tort (including negligence) or any other cause, exceed the amount paid by the Customer to the company.
In addition, the Company cannot guarantee the availability of the products depicted on the Website. However, it guarantees timely information to its customers regarding the unavailability of the products in question.
The Company is not responsible for any technical issues that users may experience when trying to access or browse the Website, related to the performance or compatibility of their own infrastructure with the Website. In addition, the Company bears no responsibility for the actions or omissions of third parties and in particular for the wrongful interference of a third party with the products / services and / or information provided through the Company Website. Where the current Website contains links to third-party websites, the Company is not responsible for the content of those websites or for any harm caused to the user by those websites.
Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In such event, the above limitations and exclusions may not apply to you to the extent that the law of that jurisdiction applies to these Terms of Use.
4. Obligations of Users
Unless otherwise specified, the Website is intended solely for personal and non-commercial use. Any modification, copying, distribution, transmission, display, performance, reproduction, publication, licensing, creation of derivative works, transfer, or sale of any of the texts, images, logos or communications/announcements appearing on the Website is prohibited, including, but not limited to, of the graphics, photographs, images, animations, sound, icons, information, software, products or services and settings thereof (“Content”), except as expressly permitted. Users of the Website agree and undertake not to use the Company Website to send, transmit, post or in any other way disseminate illegal, harmful, threatening, racist, offensive, disturbing, defamatory, vulgar, obscene or harmful material to minors. In addition, the visit and execution of transactions through the Website must be for personal and private use, exclusively for legal purposes and in a way that does not limit or prevent the use of third parties. The User agrees not to collect and/or use any product descriptions, images, listings or prices of the Website other than for his own personal non-commercial use or to order a product of our Company.
The user is obliged to use the Website in accordance with the law and these Terms of Use, and not to perform actions or omissions that may cause damage to the Website or its poor performance, or that may jeopardize the provision of services through of the Website.
5. Your Account
At your option, you may create your own account on the Website to use specific services (eg ordering products) and in this case, you must log in to the account in order to order or pay for the products on the Website.
If you use any Site service, you are responsible for maintaining the confidentiality of your account and password and for limiting access to your computer and to the extent permitted by applicable law, you agree to be responsible for all activities that occur in your account or using your password. You should take all necessary steps to ensure that your password is kept confidential and secure and you should notify us immediately if you have any reason to believe that your password has been disclosed to anyone else or if your password is being used or is likely to be used in an unauthorized manner. You are solely responsible for the assurance and correctness of the information you provide us, which you represent as correct and complete, and you agree to notify us of any changes to the information you have provided. You can access your information in the “Login” section as a registered Customer. To find out how the Company processes the personal data you submit when you register as a Customer or when ordering a product through the Website, consult the Company’s Personal Data Protection Policy which you will find here.
You must not use any service of the Website: (i) in any way that causes or is likely to cause the interruption of access to, damage or destruction of any service of the Company, (ii) for fraudulent use, in connection with the commission of a criminal offense or for other illegal activity, or (iii) in a manner that causes any nuisance, inconvenience or moral harm.
We reserve the right to refuse service, terminate accounts, or remove or edit content if your use of the Site violates applicable laws, these Terms, or Applicable Laws.
6. Copyright – Trademarks
Our logo and other Website Content may be subject to copyright and may not be used for any purpose without our prior written consent.
The Company owns the copyright of the Content of the website, which either belongs to it, or exercises its legal rights for the use thereof. The name and all trademarks, logos and all graphic designs depicted on the Website are the property of the Company.
It is prohibited to reproduce, reproduce, use or transmit the texts, images, graphics, logos and any other Content of the Website, in any way or medium for commercial or other purposes without the prior written permission of the Company. The only condition for the use of the above is personal information and use.
7. Informing the User in relation to his Personal Data
The Company takes the User’s privacy seriously and wants to inform you of any processing it intends to do with his Personal Data.
The User’s Personal Data, as long as he is a natural person, i.e. “Data Subject”, which he has collected through the Website and is now included in the Company’s databases, are the absolutely necessary, necessary and minimal in order for them to be processed by the Company for the purpose of executing the sales contract. The User’s Personal Data will be used by the Company for the purposes of providing products and services depending on the object and needs of the contract at each time and the processing may include manual or automated measures for the processing of Personal Data, including but not limited to in collecting, storing, correcting them.
The User’s Personal Data is kept stored in the Company’s databases for ten (10) years, due to tax obligations. In his Personal Data the User has the right of access, rectification, portability, opposition to processing (when it comes to advertising or other promotional purposes), erasure and “right to be forgotten” (except in cases where the law stipulates their mandatory collection and storage for specific period of time, such as tax matters).
The User can exercise his rights, either directly through the Website, or by phone, or by sending an email. For more information about the processing of Users’ Personal Data by the Company, visit the Personal Data Protection Policy at the following link https://www.clima-energy-gas.gr/privacy-notice.
8. Applicable Law – Jurisdiction
To the extent permitted by law, the Terms of Use shall be governed by and construed in accordance with Greek Law. You agree that unless otherwise specified herein, for all disputes arising directly or indirectly from the Terms of Use or the use of the Website (including the purchase of the Company’s products through the Website) the Courts of Thessaloniki shall have exclusive jurisdiction and jurisdiction.
9. Modification of Website Content & Terms of Use
The Company reserves the right to modify or change the content of the Website at any time without prior notice to Users.
The Company may also modify the Terms at any time by posting the modified terms on the Website. The right to amend the Terms includes the right to amend, add or remove terms. The Company notifies Users through the current website when there is any change to the Terms. Any modification or change does not affect and does not apply to orders already placed. Users bear the responsibility in good faith and business ethics to regularly check whether the Terms have been modified if they revisit the Website. Your continued access or use of our services constitutes acceptance of the modified terms. The terms and conditions of use of the Website and the transactions carried out through it do not conflict with the Greek mandatory law provisions.
10. Self-sufficiency
If any section or provision of the Terms is held to be invalid, illegal, unenforceable or in conflict with the laws of any jurisdiction, the invalidity shall not affect the validity of the remainder of the Terms.
11. Contact us
If these Terms are unclear or you wish to report any problem with the Website or its Contents, please contact us as follows:
By mail:
MAVROMICHALI 101 56429 – POLYCHNI, THESSALONIKI
E-mail
Please go to https://www.clima-energy-gas.gr/ and click on the “Contact” link at the top of the page.
Phone: (+30) 2310 642.600
1.1 General
These Terms of Sale constitute the entire agreement (contract) between you, the customer (hereinafter referred to as “you”, “your”, “User” or “Customer”) and the company named “Clima-Energy-Gas” and the distinctive title “Clima-Energy-Gas” (“Company”, “we”, “our” or “us”).
The Terms of Sale are governed by and interpreted in accordance with all European and national laws on consumer protection and electronic commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including without limitation N 2251/1994 , as amended and in force today of PD 131/2003 (transposition of Directive 2000/31 on electronic commerce), Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on alternative resolution of consumer disputes, Regulation 524/2013 for the electronic resolution of consumer disputes, the provisions of the Civil Code on sales (AK 513 ff.) as well as the Code of Consumer Ethics for Electronic Commerce (http://www.greekecommerce.gr/gr /kwdikas-deontologias) (“Applicable Laws”).
1.2 Ordering Products through the Website
Placing an order through the Website constitutes an electronic declaration of intent addressed to the Company to purchase a specific product (or products) listed on the Website. When you place an order to purchase a product from the Company, we will send you an email confirming receipt of your order and containing your order details. (the “E-mail”). The order confirmation e-mail indicates the date of receipt of your request and confirms receipt of your order, but does not constitute acceptance. The conclusion of the sales contract for a product that you have ordered is completed when we ship the product to you and send you an email confirmation of the shipment of the product. The sales contract is concluded with the Company. Without prejudice to your right to cancel an order as described in Section 4, you may cancel your order for a Product at no cost at any time before we send the Dispatch Confirmation email for that Product.
You agree to receive the purchase invoice together with receipt of the product.
Ordering and purchasing products through the Website constitutes a “distance contract” in accordance with the definitions of Law 2251/1994 and is governed by the special provisions of said law.
1.3 Telephone Order
The order can be placed by phone, by contacting a representative of the Company at (+30) 2310 642.600 from Monday to Friday 09:30 to 17:30 and Saturday 10:00 to 14:00. In this case, the representative of the Company declares to the consumer his identity and the commercial purpose of the communication. The confirmation of the order is done by sending an E-mail, which is sent immediately. The order confirmation e-mail indicates the date of receipt of your request and confirms receipt of your order, but does not constitute acceptance. The conclusion of the sales contract for a product that you have ordered is completed when we ship the product to you and send you an email confirmation of the shipment of the product. The sales contract is concluded with the Company. Without prejudice to your right to cancel an order as described in Section 4, you may cancel your order for a Product at no cost at any time before we send the Dispatch Confirmation email for that Product.
You agree to receive the purchase invoice together with receipt of the product.
The telephone order of products constitutes a “distance contract” according to the definitions of Law 2251/1994 and is governed by the special provisions of said law.
1.4 Order at Headquarters
Product orders can be placed at the Company’s headquarters from Monday to Friday 10:00 a.m. to 5:30 p.m. and Saturday 10:00 a.m. to 2:00 p.m. There is no physical store where the Customer can purchase a product as there is no stock of products at the Company’s headquarters, therefore there is only the possibility of submitting the order and receiving it from the Company’s headquarters.
The conclusion of the sales contract for a product you ordered is completed upon receipt of the product from the Company’s headquarters. The sales contract is concluded with the Company. You can cancel your order for a product at no cost at any time before it is received.
Payment Methods
The available payment options are:
The cash on delivery method is valid for all of Greece
In case of deposit to a bank account, after the order is completed, the Customer deposits the amount of the ordered products in the bank of his choice and sends a photocopy of the deposit by e-mail to inf@clima-energy-gas.gr. The Company ships the products after receiving the proof of deposit.
Payment by credit card is made through the “Redirection” method at the Ethnikis Paycenter of the Ethnikis bank. The Company’s online store accepts all Visa, Mastercard and Maestro credit cards. Transactions in our online store are protected by the highest online security systems of Ethniki bank. Detailed instructions are listed in the “Payment Methods” section of the Website.
Finally, it is possible to pay in cash and it concerns receipt and payment of the Customer’s order from the Company’s headquarters.
Shipping Methods
The company operates with the Click Away method, giving the possibility of receiving orders from the pick up point at 101 MAVROMICHALI, POLICHNI THESSALONIKI, upon notification.
In more detail, for orders placed by phone or from our online store, the customer receives an update (in addition to the order confirmation email) in which he is informed of when he can pick up his order. As long as the above communication takes place, the operating hours of the collection point are daily 10:00 – 17:00
Orders are automatically canceled 3 days after informing the customer and the relevant cancellation notification is sent. For more information please contact the sales department (+30) 2310 642.600 or send us an email at inf@clima-energy-gas.gr
caution
Under no circumstances should you start for collection IF YOU HAVE NOT placed an order or have NOT received the relevant confirmation for your order
Shipments with a transport company
For heavy and bulky parcels or bulk orders, it is recommended to send with a carrier to reduce shipping costs
There is no possibility of cash on delivery for shipments with a transport company and the payment of the order is made by depositing into a bank account
Indicative charges for shipments with a transport company are:
For delivery within the Prefecture of Thessaloniki €0 per package
For delivery outside Thessaloniki €25 per package
For more information please contact the sales department 2310 642.600 or send us an email at info@clima-energy-gas.gr
Shipments to Cyprus
There is no possibility of cash on delivery for shipments in Cyprus and the payment of the order is made by depositing into a bank account. For more information please contact the sales department 2310 642.600 or send us an email at info@clima-energy-gas.gr
Delivery time
We would like to inform you that Clima-Energy-Gas ships all orders sealed. If you receive your order in an open or damaged package, please do not accept it and immediately contact the sales department at 2310-642600 or send us an email at info@clima-energy-gas.gr
Deliveries are made by courier daily 09:00 – 17:00. If you would like a more specific delivery time, you can note it in the comments of your order or to one of our representatives during telephone communication. The delivery time can be limited to 4 hours (eg 10:00 – 14:00). Saturday delivery is also possible at no extra charge.
Caution
The desired delivery time as well as Saturday delivery is not binding for the courier and may not be followed
Land Destinations refers to transport and delivery of shipments to land destinations and the indicative delivery time is 1-3 working days
Island Destinations refers to the transport and delivery of shipments to island destinations and the indicative delivery time is 1-3 working days
Hard-to-reach areas refers to transport and delivery of shipments to areas outside the main cities and the indicative delivery time is 2-6 working days
Returns Policy
4.1 Returns of products at the expense of the Company:
The return of products is charged to the Company in all the following cases:
4.1.1 In all cases in which other than those sold, by type or quantity, are delivered.
4.1.2 In the event that, upon delivery, the item has a damaged package, completely or in most of it.
4.1.3 In the event that any product is/are found to be defective upon delivery to the Customer (hereinafter referred to as “DOA” for short).
In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The above applies without prejudice to the individual DOA policies of the manufacturers of the products as long as they are in accordance with the Applicable Legislation.
4.1.4 In case it is found that the product lacks a quality, which quality has previously been agreed in writing with the Company.
4.1.5 In the event that the product is found to have a manufacturing defect.
In this case, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies:
The warranty is provided for a limited period of time which is indicated in the detailed product characteristics and has the minimum legal duration defined in the Applicable Laws. After the end of this period, repair or replacement of the products is possible for an additional fee after a new agreement with the Customer.
In cases of return at a company’s charge, the products must be returned in the condition received by the Customer (as new) and at the time agreed upon.
For all the above cases, the return of the product to be replaced should be made together with all the documents that accompanied the product and its complete packaging (unless it is a defect that was discovered later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors upon delivery of the item). The return of the products at the Company’s charge will be carried out either by the Company’s staff and means of transport or by courier, or at the Company’s headquarters.
After the return of the products, the defect reported by the Customer is checked and then he is contacted to inform him about the results of the check.
In the event of a return of the products, depending on the case, a free repair or replacement will be carried out, otherwise the price will be reduced or the transaction will be canceled in accordance with what is specifically defined in article AK 540, provided that the products have been previously received and checked by the Company. In case of cancellation, the refund to the Customer will be made in the same way as the payment was made by the Company. Specifically, the refund to the Customer will be made in the case of payment by credit card, with the cancellation of the credit card charge, which will be done with the care of the Company and in the case of payment in cash, if the Customer had chosen the “pick up” option from the store”, it will be done by returning his money to him from the head office.
In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer’s.
4.2 Product returns at the Customer’s expense
Products can be returned at a charge to the Customer in cases where the Customer, for any reason other than the above, has changed his mind and no longer wishes to purchase the product, as long as the withdrawal period referred to in Section 5 has not expired and the Customer has expressly choose a delivery method other than the cheapest standard delivery method offered by the Company. The return of the products can be done either by the Customer himself at the Company’s headquarters or by sending them, the Customer bearing their shipping costs, after consultation with the Company’s staff. In both of the above-mentioned cases, the product must be in perfect condition together with all the original documents that accompanied the product (e.g. VAT number, Retail Invoice, etc.) and its complete package. In the event of a return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer will be made in the case of payment by credit card, with cancellation of the credit card charge, which will is done by the Company and in the case of cash payment, if the Customer had chosen the option of “collection from the store”, it will be done by returning his money to him from the head office. In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the Customer.
4.3 Right of Withdrawal
4.3.1 From the initial submission of the Customer’s order up to a deadline of 14 calendar days from the delivery (in the case of products) and in fact when there are many in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from delivery of the first, the Customer is entitled to withdraw from the sale.
4.3.2 This withdrawal is without justification and without any charge and if the item has already been delivered, the Customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the Customer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
4.3.3. The declaration of withdrawal is made in writing or electronically and the Company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
4.4 Exceptions to Withdrawal:
There is NO withdrawal in:
a) service contracts after the full provision of the service, if the performance has begun with the prior express consent of the consumer and with his recognition that he will lose his right of withdrawal once the contract has been fully performed by the supplier,
b) the supply of goods or the provision of services, the price of which depends on fluctuations in the money market which cannot be controlled by the supplier and which may occur within the withdrawal period,
c) the supply of goods manufactured according to the consumer’s specifications or clearly personalized,
d) the supply of goods that can be damaged or expire soon,
e) the supply of sealed goods which are not suitable for return, for reasons of health protection or for reasons of hygiene and which have been unsealed after delivery,
f) the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements,
g) the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual price of which depends on fluctuations in the market, which are not it is possible for the supplier to check,
h) contracts in which the consumer has specifically requested a visit from the supplier in order to carry out urgent repairs or the execution of maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods beyond the spare parts that were compulsorily used during the performance of maintenance work or during repairs, the right of withdrawal applies to said additional services or goods,
i) the supply of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery;
j) the supply of newspapers and all kinds of magazines, excluding subscription contracts for the supply of these forms,
k) contracts concluded at a public auction,
l) the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or deadline for execution,
m) the supply of digital content not provided on a physical medium, if the execution has begun with the prior express consent of the consumer and confirmation on his part that he thus loses his right of withdrawal.
Withdrawal Results
i. The exercise of the right of withdrawal terminates the obligations of the contracting parties. Following the declaration of withdrawal, the Company is obliged to return the price collected.
ii. The refund to the Customer will be made in the case of debiting via credit card as follows: in case the price has been paid to the Company by the Bank before the withdrawal and return of the item, the Company will be obliged to inform the Bank of the cancellation transaction and the bank will carry out any act provided for on the basis of the contract it has drawn up with the Customer. Following this information, the Company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract.
iii. In the case of cash payment, if the Customer had chosen the option “pick up from the store”, it will be done by returning his money to him from the store where he received the product.
iv. The return will be made no later than within fourteen (14) working days of both the product and the price.
v. Delivery costs are not refunded unless the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the Company. The Customer is also obliged (unless the supplier has offered to collect the goods himself) to return the products within 14 calendar days from the day on which he communicated the withdrawal.
vi. The Customer is responsible for indemnifying the company if he made any use other than that which is necessary to establish the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the Company is entitled to agree with the Customer its compensation even with mutual netting.
6. Prices and Availability
6.1 All prices include VAT.
6.2 The Website lists availability information for products sold by the Company, including product information. Beyond what is listed on the Website, we cannot be more specific about availability. As we process your order, we will notify you by email as soon as possible if any products you ordered are unavailable and you will not be charged for those products.
Unless expressly stated on the Website, delivery times are approximate and not guaranteed.
6.3 Despite our best efforts, a small number of products listed in our catalog may be incorrectly priced. We will verify pricing when processing your order and before receiving payment. If we have made a mistake and the correct price of a product is higher than the price on the Website, we will contact you before dispatch to ask if you would like to purchase the product at the correct price or cancel your order. If the correct price of a product is lower than the listed price, we will charge the lower amount and ship the product to you.
7. Supplier Liability and Warranty. Seller’s Liability for Defects.
7.1. The manufacturer of each product you purchase is responsible for any damage caused by a defect in their product. Any agreement limiting or exempting the producer from his liability is void. Claims against the producer for damages are time-barred three years after the injured party was informed or should have been informed of the damage, the defect and the identity of the producer. Ten years after the launch of the specific product, the rights of the injured party against the producer are extinguished. If in doubt as to the identity of the producer of a product you have purchased from us, please let us know.
7.2. Each consumer durable is accompanied by the written warranty of the manufacturer of the product or the company that imported the product into the EU or the company that affixes its marks to the product appearing as the manufacturer (“the Manufacturer”). Please pay particular attention to the terms of the warranty provided by the Manufacturer as well as to the other accompanying documents and information which are included in the products under the responsibility of the Manufacturer and in particular those concerning information on the safe use and maintenance of the products. We especially emphasize that:
7.3. The Manufacturer must provide the consumer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, preservation, maintenance and full utilization of the product and information on the risks during its use and maintenance.
7.4. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The warranty must conform to the rules of good faith and not be negated by excessive exclusion clauses.
The duration of the statutory guarantee is determined by the Applicable Laws.
7.5. If, during the validity of the warranty, a defect appears in the product and the Manufacturer refuses or delays the repair beyond the necessary time, the consumer has the right to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request a withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair lasts. The Manufacturer’s breach of its obligations does not affect the validity of the warranty, which the consumer can invoke and demand from the Manufacturer that it be respected. In the event of replacement of the product or its spare part, the warranty is automatically renewed for its entire duration in relation to the new product or spare part.
7.6. The Company has towards you all the obligations provided for in the Civil Code for the seller. Especially in the case of a defect in the product we sell you, you can (a) ask for its repair at no cost to you or its replacement with another, unless this is impossible or requires disproportionate costs (b) ask for a price reduction and (c) withdraw, unless it is an immaterial factual defect. The above obligations do not exist in case the defect has been caused by you, or by force majeure in a narrow or broad sense. In any case, the products must be accompanied by the necessary legalization documents and receipts. These obligations are in any case time-barred within two years.
8. Termination
The contract of sale may be terminated by both parties, in case of breach of any of the Terms, all of which are agreed to be material and the breach of which shall be deemed to be “great cause for termination”.
9. Security of Transactions
The Company recognizes the importance of the security of your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the Company’s online store is achieved by the following methods:
i) Securing the Privacy of the Transfer of your Personal Data
To ensure the confidentiality of the data transfer, we use RSA (2048bits).
ii) Automatic Logout
If there is no activity for 30 days, you will be automatically disconnected from the members’ area of the Company’s online store.
iii) Controlled Access (firewall)
Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of specific services by the Users while prohibiting, at the same time, access to systems and databases with the Company’s confidential data and information.
iv) Encryption
The Company’s system first decrypts the information it receives using the same key (which is predetermined at the start of your connection to the service) and then processes it. The Company’s systems send you information following the same encryption process.
Wherever on the Website you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL encryption.
Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. During the order and since the User has connected with his username and personal code to the Company’s online store, all communication between your computer and the Company’s systems is encrypted using an RSA key (2048bits). That is, every time you send information to the system, your browser first encrypts it using an RSA key (2048bits) and then sends it to the system.
v) Confidentiality of Transactions
Privacy is a matter of course. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to the Company is confidential and the Company has taken all the necessary measures so that it is used only to the extent deemed necessary in the context of the services provided. Some of the measures taken are the following:
i. Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
ii. The Company does not disclose the details of the Customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.
iii. In the event that the Company uses third parties to support its systems, it ensures confidentiality. For more information on how the Company processes Personal Data, visit the Company’s Personal Data Protection Policy at the link below.
10. Information About Products
Unless otherwise expressly stated, the Company is not the manufacturer of the products sold on this Website. While we work to ensure that the product information on our Website is correct, the actual product packaging and materials may contain more and different information than what appears on our Website. All product information on our Website is provided for informational purposes only. We recommend that you do not rely solely on the information presented on the Website and that you always read the labels, warnings and instructions provided with the product before use.
11. Limitation of Company Liability
In any case, the COMPANY DOESN’T LIGHT FOR ANY EXTREMELY, INSTRUCTION, SPECIFIC, SPECIAL OR RESEARCH DAMA OR FROM THE DELAY IN THEIR EXECUTION, FOR ANY REASON EVEN IF THE DAMAGES COULD BE FORESEEN OR IF THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If the above limitation of liability cannot be applied, the Company is only responsible for gross negligence in the event of a delay in the delivery of ordered products or information and services provided through the Website. In no event shall the Company’s liability arising in connection with the ordering of products through this Website, whether arising in contract, tort (including negligence) or any other cause, exceed the amount paid by the Customer to the company.
In addition, the Company cannot guarantee the availability of the products depicted on the Website. However, it guarantees timely information to its customers regarding the unavailability of the products in question.
The Company shall not be liable for any delay in dispatching an ordered product or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond the Company’s reasonable control. This condition does not affect your statutory right to receive the goods or services supplied within a reasonable time or to receive a refund if the goods or services ordered cannot be supplied within a reasonable time due to a cause beyond our reasonable control the company’s.
12. Alternative Dispute Resolution Process
According to the Directive 2013/11/EC, which was incorporated in Greece with the Decree 70330/2015, and the Regulation 2013/524/EU on the electronic resolution of consumer disputes (Online Dispute Resolution – ODR), the possibility of electronic resolution of consumer disputes is foreseen of disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union. In particular, if the Customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can appeal through the single EU-wide platform for electronic dispute resolution (platform ODR) to approved dispute resolution bodies registered on the said platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.). Directive 2013/11/EC applies to procedures for the out-of-court settlement of domestic and cross-border disputes concerning contractual obligations arising from sales contracts or service contracts between a trader established in the EU and a consumer resident in the EU, through the intervention of a one-time ADR, which proposes or imposes a solution or brings the parties together to facilitate an amicable solution.
Regulation 2013/524/EU applies to the out-of-court settlement of disputes concerning contractual obligations under electronic contracts for the sale or provision of services between a consumer resident in the EU and a trader established in the EU with the intervention of an ADR body that has been included in the list in accordance with Article 20 paragraph 2 of Directive 2013/11/EU and using the HED platform.
13. Applicable Law – Jurisdiction
To the extent permitted by law, the Terms of Sale shall be governed by and construed in accordance with Greek Law. You agree that unless otherwise specified herein, for all disputes arising directly or indirectly from the Terms of Use or the use of the Website (including the purchase of Company products through the Website) the Courts of Athens shall have exclusive jurisdiction and jurisdiction.
14. Modification of Website Content & Terms of Sale
The Company reserves the right to modify or change the content of the Website at any time without prior notice to Users.
The Company may also amend the Terms of Sale at any time by posting the amended terms on the Website. The right to amend the Terms includes the right to amend, add or remove Terms of Sale. The Company notifies Users through the current website when there is any change to the Terms of Sale. Any modification or change does not affect and does not apply to orders already placed. Visitors / users bear the responsibility in good faith and business ethics to regularly check whether the Terms of Sale have been modified if they revisit the Website. Your continued access or use of our services constitutes acceptance of the amended Terms of Sale. The terms and conditions of use of the Website and the transactions carried out through it do not conflict with the Greek mandatory law provisions.
15. Self-sufficiency
If any section or provision of the Terms of Sale is held to be invalid, illegal, unenforceable or in conflict with the laws of any jurisdiction, the invalidity or invalidity shall not affect the validity of the remainder of the Terms of Sale.
17. Contact us
If these Terms of Sale are unclear or you wish to report any problem with the Website or its Contents, please contact us as follows:
By mail:
MAVROMICHALI 101 56429 – POLYCHNI
E-mail
Please go to https://www.clima-energy-gas.gr/ and click on the “Contact” link at the top of the page.
Phone:
(+30) 2310 642.600
